Terms and Conditions

1.  Registration

1. All parents / carers must complete our Registration Form before a child can attend The Hive. Registration must be done directly on our website https://st-lawrence.childcare-online-booking.co.uk/ .
2. The Hive must be notified of any changes in Registration details, as soon as possible, in writing by the parent / carer.

2.  Booking Sessions

1. All sessions requested by parents / carers are subject to availability.
2. All sessions booked must be paid for in advance.
3. No parent / carer should consider a booking as being accepted until payment has been received by the Club.
4. Bookings may be made up to 12pm the day before the session.  Places cannot be booked after this time.
5. With effect from 17^th April 2023, any bookings made by The Hive staff on your behalf will incur a charge of £1 per child per session.  In exceptional circumstances, this charge may be waived at the discretion of the Headteacher.
6. School children who remain at the school uncollected for 15 minutes after the end of the school day will be admitted into the After-School Club, whilst their parents are contacted to collect them. The parent / carer will incur a £5.00 non-booking fee per child in addition to the session charge.
7. Bookings may be cancelled or changed up to 7pm the day before the start of the session – changes may not occur after this time.
8. The Hive will credit all fees charged, if the club is forced to close due to unforeseen circumstances.

3.  Cancelling Sessions

1. Parents can cancel or change ad-hoc bookings (subject to availability) up until 12pm the day before the session.

4.  Responsibility for attendance

1. It is the parent / carer’s responsibility to ensure that their child / children arrive, on time, to Breakfast Club. All children must be signed in by their parent / carer.
2. It is the parent / carer’s responsibility to ensure that their child / children are aware that they will be attending any After-School Club.
3. After school, children in Reception, Year 1 and Year 2 due to attend after school club will be collected from their classroom by a member of staff from The Hive. 
4. Children in years 3, 4, 5 and 6 are expected to know they are attending after school club and must make their way straight from their classroom to The Hive at the end of the school.
5. It is the parent / carer’s responsibility to notify the school if there are late changes made to their child / children’s club attendance on that day.

5.  Non attendance

1. From 15th May 2023, if your child is booked to attend breakfast and / or after school club but will not be attending, for example due to illness, you must text The Hive staff on 07592 829185 to let them know by 8am for breakfast club or 2.50pm for after school club. Failure to notify staff by the correct time and in the correct way will result in a charge of £1 on each occasion.
2. In the event of a child being collected by their parent / carer straight from school instead of them going to a booked session, it is the responsibility of the parent / carer to ensure the child is signed out on The Hive’s register.

6.  Collection

1. Anyone due to collect your child from The Hive must be entered as an approved collector on the booking system.
2. If a person collecting your child(ren) is not listed as an approved collector they will not be permitted to take your child.
3. If an approved collector is not recognized by staff at The Hive they will be asked for photographic ID and/or your password. Failure to meet these requirements will mean that they will not be permitted to take your child.

7.  Penalties for late collection

1. It is the responsibility of all parents / carers collecting children to do so promptly at the end of the session. Failure to do so will expose the parent / carer to the payment of a financial penalty and will constitute a breach of the terms and conditions, entitling The Hive to exclude the child from subsequent sessions.
2. There is a penalty charge of £5.00 for every five minutes (or part thereof) for each child collected after the official closing time of the club which will be applied at the discretion of the Club Leader.
3. This penalty charge must be paid before any future bookings with The Hive.
4. Where the penalty is outstanding and further sessions have been pre-booked and paid for by the parent / carer, The Hive reserves the right to exclude the child from the club, until the penalty is paid, without issuing a refund for sessions unattended.

8.  Responsibility for payment

1. The responsibility for payment of all fees, charges and penalties lies at all times with the person who has made the booking.
2. Failure by The Hive to make a written or verbal request for payment of fees does not constitute an excuse or reason for late, or non-payment under any circumstances.
3. Failure to settle all fees and/or penalties when due may result in the clubs taking action (including legal action) to recover any outstanding sums.

9.  Childcare vouchers

1. Childcare Vouchers will be credited to individual accounts only when the funds have been received by the school. Please note that many Childcare Voucher Providers take up to 7 days to allocate these funds to the school, therefore you must allow 14 Days for this credit to be transferred across to your account.
2. The school is registered with a number of Childcare Voucher Providers.
3. If you intend to use a Childcare Voucher Provider, which is not currently registered with the school, please email The Hive with the Provider’s information in order for the school to register. Bookings will need to be paid for by card until this registration process is complete.

10.  Behaviour

• The Hive follows the school's Behaviour Policy.
• All children will be expected and encourages to follow the school's rules:1. Follow instructions given by an adult2. Keep your hands and feet to yourself3. Be kind to others in what you say and do4. Always try your best in everything you do5. Respect other people and their property
• Children will be rewarded in the usual way.
• If a child's behaviour is deemed unsafe or detrimental to others or themselves then The Hive reserves the right to withdraw the child's place either as a one-off, on a temporary basis, or permanently.  A full explanation shall be given to the child and parent by the Headteacher.  Every effort will be made to manage situations before withdrawal being considered. 
• The Hive follows the school's policies on Unacceptable, Violent & Abusive Behaviour, and the Parent & Carer Code of Conduct.

11.  Grounds for exclusion

1. Any child who has suffered from diarrhoea, sickness, high temperature/fever, conjunctivitis or any contagious disease must be kept away from the Club for a period of 48 hours after such condition has ceased.
2. Should any child suffer from any of the above whilst at the Club, the staff will contact the parent / carer and ask them to collect the child as soon as possible.
3. Other grounds for exclusion are persistent poor behaviour on the part of the child or the parent / carer, (which includes, but is not limited to, bullying, verbal abuse, physical violence, fighting, racial incidents, defiance, rudeness to others, dishonesty, disobedience and deliberate damage to property), or non-persistent incidents of particularly serious behaviour (for example those which endanger children or staff) or where a parent / carer is in breach of any of our terms and conditions.
4. Refunds will not be made if children are excluded on the grounds set out above.

12.  Reservations of rights

1. The Hive reserves the right to exclude a child or family from attending the Club or to refuse to accept a registration at its sole discretion.
2. The Hive reserves the right to close the club on the grounds of staff shortage, unavailability of facilities, or for any other reason, which in its reasonable opinion necessitates closure. Reasonable notice will be given where possible.
3. The Hive reserves the right to change these terms and conditions at any time.

13.  Legal waivers, exclusions and jurisdiction

1. No failure or delay by The Hive in exercising any of its rights or remedies shall prejudice or affect its ability to do so unless it has provided a specific waiver or release in writing.
2. These terms and conditions are governed by English law and subject to the jurisdiction of the courts of England and Wales.
3. The Hive shall not be liable for any direct or indirect loss suffered by parents / carers as a result of club closures under the terms of the agreement, including but not limited to loss of profits, increased costs or expenses or wasted expenditure.
4. The Hive accepts no liability for the administration of medicine in accordance with parents / carers written instructions. Medicines will not be administered in the absence of written instructions.
5. In accordance with The Hive’s Health Policy, The Hive accepts only medication which is prescribed, in original packaging including the pharmacy label which indicates the child’s name.
6. The Hive accepts no liability for loss or damage (including consequential loss) to property brought to club premises caused by the actions of children or third parties or for accidental damage caused by club staff.
7. The Hive accepts no liability for loss or damage (including consequential loss) to property brought to club premises caused by the actions of children or third parties or for accidental damage caused by club staff.
8. The Hive accepts no responsibility for injury caused from pre-existing medical conditions which are not notified to the club.

14.  Changes to Terms and Conditions

1. Parents will be advised of any changes to these Terms and Conditions at least 14 days in advance of any changes being implemented.

15.  Penalties for Non-bookings

1. All sessions have a maximum number of children allowed, so we cannot accept children into the club if they have not been booked on in advance.

   With effect from 27^th June 2022, any children attending breakfast club without a booking will have a charge of £1 added to their account for each session this occurs.  Every child attending after school club without a booking will have a £2 charge applied for each session this occurs.  Charges will be applied weekly.

   If a breakfast club session is fully booked and your arrive with your child without a booking you will be turned away. 

   If an after school session is fully booked and your child arrives expecting to attend, you will be called and asked to collect your child immediately