Complaints Procedure

We believe that our school provides a good education for all our children, and that the Headteacher and other staff work very hard to build positive relationships with all parents.  However, the school is obliged to have procedure in place in case there are complaints by parents.

The following policy and Surrey guidelines set out the procedure that the school follows in such cases.

Complaints Policy

SCC - A brief guide to school complaints

 

complaints 3 steps